What a clinic’s review numbers tell you
Every clinic in our register with Google figures scores 4.6 stars or more. The star rating alone barely separates them. Here is what else to read.
Medically reviewed by Dt. Hüseyin Yavuz Özbek, implant surgeon · Updated October 2026A clinic’s star rating tells you average satisfaction, mostly soon after treatment. The review count tells you how long and wide the public record is. Read the lower-star reviews and the clinic’s replies, look at dates (are reviews spread over years or bunched?), and look for reviews written months later about how the work held up. Our review check gives a point for at least 4.5 stars from 50 or more reviews.
When we read Google figures for the clinics in our register on 22 October 2026, the ratings ran from 4.6 to 5.0 stars. The review counts ran from about 70 to more than 6,000. Most patients look at the stars. The counts, and what lies behind them, are more useful.
What the star rating tells you
Average satisfaction, mostly in the days after treatment, when the smile is new. It says less about how the work holds up over years, which is what matters for implants and crowns.
What the count tells you
How many patients have left a public record. A clinic with thousands of reviews has treated many patients over time; a clinic with 70 is smaller or newer. More reviews also means one person’s experience moves the average less.
Our review check gives a point for at least 4.5 stars from 50 or more reviews, on Google or Trustpilot. In ties, more Google reviews come first.
Five things to read beyond the numbers
- The lower-star reviews. What went wrong, and is it about the treatment or the logistics?
- The clinic’s replies. Calm and specific, or defensive and dismissive?
- The dates. Spread over years, or bunched in a few weeks?
- Later reviews. Look for patients writing months or years after treatment.
- Which treatment. Reviews about whitening do not tell you about implants.
Platform differences
- Google: attached to a location. A group’s branches have separate ratings.
- Trustpilot: attached to a company website. Our own clinic is rated “Excellent” there from 376 reviews.
Missing figures in our register
Some clinics in our register show “Reviews not yet read”. Our data source ran out of credit during the October 2026 check; those clinics do not get the review point until we read their figures. This is a gap in our data, not a judgement on the clinics. See our data.
Common questions
Is a 5.0 rating suspicious?
Not necessarily, especially with few reviews. With hundreds of reviews and no criticism at all, read a sample carefully.
Are Trustpilot and Google the same?
They are separate platforms with different rules. Trustpilot reviews are of the company; Google reviews are attached to a location.
Do you check whether reviews are genuine?
No. We record the rating and count with the date. We cannot judge authenticity fairly from outside.
Sources
Checked October 2026. Where we give our own view as a clinic, we say so.
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